I took over management of a very high-end luxury co-op on West End Avenue several years ago. At the start of my engagement, the resident manager resigned his position. Shortly thereafter, the handyman resigned. At that point, the board was very concerned about losing two key employees just as a new management company was starting. I told them not to panic, to relax, and take a deep breath. Let’s figure a way that we can take this problem and turn it into an opportunity.